Managed Services

A full spectrum of IT Support and Service options …
… your technology, your way.

With the goal of simplifying IT operations and reducing costs, managed services enable businesses to outsource part or all of their technology management.

When you partner with Nevtec, we take the burden of managing your business technology services off your shoulders.

To ensure the best value in the services we provide, we offer a variety of support packages that can be tailored to cover all your IT needs. Our packages range from fully managed support agreements to specific monitoring and maintenance plans that supplement the skills of your existing IT staff.

Our managed support agreements include complete coverage of your servers and workstations. Our services set us apart from other MSPs by including repairs without hidden fees and unlimited remote support.

Our support packages are outlined for comparison, below:

What does Nevtec deliver?

— Experienced staff of certified engineers
— Understanding of best practices
— Virtual CIO Services and Network Analysis
— Strong partnerships with leading Vendors

The Platinum solution is the ultimate network support plan. Your network will be supported throughout the business week and during off-peak hours. If your company needs support during non-standard business hours, this plan is essential for maintaining maximum network up time.

All networked devices under contract are covered 24×7 throughout the year. Desktop or server issues will be addressed quickly and without hidden fees.

Included:

   24×7 Remote Support with 2 hour average and 4 hour maximum or next business day response time
   Unlimited Remote Helpdesk Support for devices under contract
   Server patch management
   Backup and Antivirus monitoring
   Firewall monitoring and management
   Website and Domain Management
   Notifications of Critical Network Alerts

The Gold solution is perfect for general support during normal business hours. Issues that may arise during business hours will be supported remotely to ensure your company operates at its peak efficiency. If on site hours are preferred, these may be added to the agreement.

All networked devices under contract are covered 24×7 throughout the year. Desktop or server issues will be addressed quickly and without hidden fees.

Included:

   8×5 Remote Support with 2 hour average and 4 hour maximum or next business day response time
   Unlimited Remote Helpdesk Support for devices under contract
   Server patch management
   Backup and Antivirus monitoring
   Firewall monitoring and management
   Website and Domain Management
   Notifications of Critical Network Alerts

The Silver solution offers network monitoring support during business hours. Should any significant alerts or warnings occur, a specified contact will be notified for further action. This solution is primarily for small companies with no daily support requirements, who still require the technical expertise to spot and prevent critical issues from occurring.

We can remotely manage and monitor your network including servers, firewalls, routers, switches and UPS devices. Using proactive monitoring, we can identify potential problems and warn you before they cause downtime. Proactive management also includes keeping your systems up-to-date with software service packs, OS security fixes and firmware updates for hardware.

Included:

   8×5 Remote Support with 2 hour average and 4 hour maximum or next business day response time
   8×5 Remote Monitoring
   Server patch management
   Backup and Antivirus monitoring
   Notifications of Critical Network Alerts

This solution is offered to companies needing a specific amount of either onsite or remote support hours per month. The solution is often used for monthly server support or scheduled onsite visits.

Prepaid Options:

   10 hours with up to next business day response time
   25 hours with up to next business day response time
   50 Hours with average 2 hour and up to 4 hour or next business day response time
   100 Hours with average 2 hour and up to 4 hour or next business day response time

Included Benefits	Monthly	Silver	Gold	Platinum
Unlimited Remote Helpdesk Support Any network or computer issues for devices under contract will be supported remotely according to the terms of your contract and selected support hours. You may submit a help ticket via our support portal, email or phone.			8x5	24x7
No additional or hidden charges for workstation repairs If your computer can’t be fixed remotely, we will repair it free of charge, minus hardware costs.
Nevtec Firewall Management Service Company firewall(s) will be remotely monitored and managed. Management includes change requests and resolving any related network issues. An optional weekly utilization report for firewall traffic is available. Read More	Optional
Patch Management On All Servers And Workstations Updates for servers and workstations are fully managed to prevent security breaches, and improve system reliability.	Optional	Optional
Anti-Virus and Anti-Spyware Protection All computers are proactively monitored for viruses and spyware	Optional
2-Hour Response Time Critical issues are addressed in a response time of 2 hours.
Notifications of Critical Network Alerts	Optional
Scheduled On-Site Monthly Hours Monthly scheduled onsite visits are available in addition to remote support. Whether you need that vital in-house presence or additional onsite support, ask how our onsite coverage can help!	Optional	Optional	Optional	Optional
Software License Management Software agreements will be managed in a consolidated system for notifications and easy renewals.	Optional
Website and Domain Management Company domain and website hosting administration is available for easy management.	Optional	Optional
Hosted Email Services A fully managed email services is available to alleviate hardware and maintenance costs. Ask about our hosted service and how it can make your business more efficient! Read More	Optional	Optional	Optional	Optional
Antispam Filtering Services An anti-spam service will reduce the amount of annoying and harmful spam that gets delivered to your users. We also provide mail spooling and web access in the case of an email server outage. Read More	Optional	Optional	Optional	Optional
Nevtec Data Protection Our cloud backup solution will ensure your data is kept in a safe and secure location for disaster and file recovery scenarios. Read More	Optional	Optional	Optional	Optional