Employee Spotlight: Lam Tran
Help Desk Manager & Project Manager at Nevtec
This month, we’re thrilled to shine the spotlight on someone who embodies dedication, versatility, and heart—Lam Tran. With nearly eight years at Nevtec, Lam has become a cornerstone of our operations, seamlessly balancing his dual roles as Help Desk Manager and Project Manager.
A Journey of Growth and Grit
Lam’s professional journey began in San Jose, California, after graduating from San Jose State University. He cut his teeth in a startup web development firm, where he quickly expanded his skills into mobile app development. That early experience paved the way for a move to Seattle, where he joined eRequester (later Fraxion) as a Project Manager, leading software integration and deployment projects.
After four years in the Pacific Northwest, Lam returned to the Bay Area and took on client success roles at Managed Service Providers. These positions broadened his expertise in client relations and project oversight, ultimately leading him to Nevtec. Here, he’s grown into a leadership role, deepened his cybersecurity knowledge, and mentored the next generation of engineers.
Wearing Two Hats—and Wearing Them Well
At Nevtec, Lam wears two critical hats. As Help Desk Manager, he ensures the support team runs like a well-oiled machine—resolving client issues efficiently and maintaining high satisfaction. As Project Manager, he plans and executes IT projects, from onboarding new clients to deploying infrastructure upgrades. His ability to bridge technical execution with client experience makes him a vital force in driving successful outcomes.
What Drives Him
Lam finds joy in both aspects of his role. He thrives on seeing the tangible impact of well-executed projects and takes pride in building trust through every client interaction. “It’s rewarding to create structure, improve processes, and empower both clients and team members to succeed,” he says.
Beyond the Office
Lam’s story is as rich outside the office as it is within. Born in Vietnam and raised in a family of eight siblings, he brings a grounded, team-oriented perspective to everything he does. He admires his parents deeply for their courage in immigrating to the U.S. and creating a better life for their children.
When he’s not managing projects or leading the help desk, you’ll likely find Lam outdoors—golfing, camping, or fishing. He’s also a homegrown mechanic with a lifelong love for vehicles. His favorite binge-worthy show? Friends. Favorite cuisine? Thai food. And his favorite escape? The beaches of Destin, Florida.
A Final Word
Lam’s story is one of resilience, curiosity, and continuous growth. Whether he’s solving IT challenges or mentoring teammates, he brings a thoughtful, hands-on approach that makes a lasting impact. We’re lucky to have him on the team.
