Challenge
A family law firm operates in a high-stakes environment where client matters are time-sensitive and confidentiality is non-negotiable. For this San Jose-based firm, technology had become a source of frustration rather than a foundation for productivity. Issues with their previous IT department left the team dealing with recurring problems, slow response times, and an environment that felt unstable.
The firm's Business Manager came to Nevtec with straightforward goals: manage the network to ensure strong performance and security, create an environment of stability and productivity by eliminating IT issues, and establish quick, reliable response times when problems arose.
They had experienced what poor IT support looked like. They needed to experience what great IT support felt like.
Turning Point
Nevtec came to the firm through a referral. High ratings, geographic proximity to San Jose, strong value for cost, and aligned company values all pointed in the same direction. The engagement began in April 2018 and has continued ever since.
Transformation
Nevtec became the firm's full IT partner, taking ownership of network performance, security, and day-to-day support. Key elements of the engagement included:
- Network Management and Security -- Ongoing monitoring and administration of the firm's network to ensure consistent performance and a strong security posture
- Help Desk and Issue Resolution -- Fast, reliable response to IT issues with a commitment to resolution -- not just acknowledgment
- Alternative Solutions When Needed -- When a direct fix isn't possible, Nevtec provides alternative paths forward so work never stops
- Proactive Stability Management -- A systematic approach to preventing issues before they surface, reducing the frequency and impact of IT disruptions
- Remote and Virtual Support -- Accessible, responsive communication via email, messaging, and virtual meetings