Challenge
Law firms run on confidentiality, precision, and uninterrupted access to client information. For this Redwood City-based firm, the stakes were clear: a security incident wouldn't just mean downtime, it could mean a breach of client trust with consequences that last for years.
The firm came to Nevtec with three specific goals. First, to improve their security posture by implementing and managing modern cybersecurity controls, including MDR, MFA, email security, and proactive monitoring. Second, to provide reliable, proactive IT support that reduced downtime, improved system stability, and allowed internal staff to focus on core legal work. Third, to ensure their IT environment followed best practices for patching, backups, and risk management while remaining scalable as the firm grew.
Their previous approach wasn't cutting it. They needed an IT partner who could own the outcome.
Turning Point
Nevtec came to the firm through a referral, and the values aligned immediately. A team of six to ten Nevtec engineers took on full management of the firm's IT infrastructure and data security, bringing the structure, responsiveness, and cybersecurity depth that legal environments demand.
Transformation
Nevtec took comprehensive ownership of the firm's IT and security environment. Key elements of the engagement included:
• Managed Detection and Response (MDR) -- 24/7 threat monitoring and rapid response to identify and neutralize security incidents before they escalate
• Multi-Factor Authentication (MFA) -- Implementation across all user accounts to eliminate credential-based attack vectors
• Email Security -- Advanced filtering and protection to defend against phishing, spoofing, and malicious attachments
• Proactive Patching and Updates -- Systematic patching of endpoints, servers, and cloud services to close vulnerabilities before they can be exploited
• Backup Verification and Recovery Drills -- Annual disaster recovery drills to confirm that backups are working and that the firm can recover from any scenario
• Help Desk Support with Sub-One-Hour Response -- Fast, effective resolution of IT support requests from a team of skilled, personable engineers