NEVTEC - Network administration and maintenance contractor for Silicon Valley

NETWORKING: Maintenance & Administration

Target: Customers with an existing network who wants to maintain proper functionality through outsourcing (with guaranteed response times and no overhead costs).

Maintenance contracts cover various network and computing problems or upgrades that arise as a result of normal daily network use. They also include general preventative measures (such as virus scanning) to avoid more serious problems. Contracts can include support for the network, computers and servers or any combination of these.

Our standard maintenance packages are listed below. Nevtec will customize a maintenance package to meet your specific requirements upon request.

click on plan for more detail


SP1 (Light)	yes	no	48 hours	10


SP2 (Standard)	yes	yes	48 hours	25


SP3 (Full-Service)	yes	yes	48 hours	25+


QTT (Option)	-	-	24 hours	-

Note: All service plans include unlimited phone and email support

Light Support

Target: Ideal for a small network of 10 computers or less

Includes:

Support for all computers and printers on the network
Internet access and email support
Simple network troubleshooting
24 to 48 hours response time during regular business hours (M-F 7am-7pm)
Fill out work order forms online or by fax
Interactive online work order tracking system - check the status of your open requests
Up to 10 hours of labor per month (on or off site) performed by a Nevtec technician
Unlimited phone and email support

Standard Support

Target: Small to medium companies with standard usage requirements

Includes:

Support for all computers and printers on the network
Internet access and email support
Standard server issues
Support for all Nevtec equipment and cabling (includes PCs, cabling, printers, routers, hubs, switches, firewalls, etc. Nevtec installed cable only)
Standard network troubleshooting
Limited support for non-Nevtec supported equipment and software (view list of Nevtec partners)
24 to 48 hours response time during regular business hours (M-F 7am-7pm)
Fill out work order forms online or by fax
Interactive online work order tracking system - check the status of your open requests
Up to 25 hours of labor per month (on or off site) performed by a Nevtec technician
Unlimited phone and email support

Full-Service Support

Target: Companies with heavy usage requirements or complex architectures

Includes:

Support for all computers and printers on the network
Internet access and email support
Support for ALL server issues
Support for all Nevtec equipment and cabling (includes PCs, cabling, printers, routers, hubs, switches, firewalls, etc. Nevtec installed cable only)
Hardware replacement for MS Exchange and Windows NT servers
Additional cost per PC for hardware replacement (see special - 15.00 per PC per month)
Standard network troubleshooting
Limited support for non-Nevtec supported equipment and software (view list of Nevtec partners)
24 to 48 hours response time during regular business hours (M-F 7am-7pm)
Fill out work order forms online or by fax
Interactive online work order tracking system - check the status of your open requests
Up to 25 hours of non-server labor per month (on or off site) performed by a Nevtec technician
Unlimited server support labor hours
Unlimited phone and email support

Quick Turn Around Time

This contract option guarantees response time within 24 hours!
(24 hours 7 days a week)

Normal response within 24 hours (or sooner)
In cases of emergency, response time will be immediate

PC Hardware Replacement Contract SPECIAL

$15.00 per PC per month gets you unlimited hardware replacement and labor!

Let us worry about keeping your PC running
(minimum 5 PCs)

Call today to set up your contract: 1-877-9NEVTEC